AIR FORCE CYBERWORX LEADS THE AIR FORCE IN VIRTUAL HUMAN-CENTERED DESIGN
AF CyberWorx Paves The Way For Others In The Air Force To Innovate Virtually
Just as Air Force CyberWorx became the experts in leading in-person, human-centered design events, the team is now stepping up to become the experts in leading virtual sessions.
Since the team, normally housed at the Air Force Academy, has begun teleworking, they have tested and vetted multiple virtual platforms and in less than two months have facilitated three UX Sprint events, with more in the queue.
AF CyberWorx’s human-centered design events are focused on – you guessed it – humans. The “human” in “human-centered design” refers primarily to the end user of whatever problem the team is tackling. Projects always start with the question, “How can we solve this problem in such a way to actually meet the needs of this pilot or operator, etc.?”
But AF CyberWorx also places a premium on bringing humans to a physical space to solve said problems. There’s just something about standing around a whiteboard, placing and rearranging sticky notes, and then mulling over questions while eating lunch. And AF CyberWorx has arguably the most advanced human-centered design process in the Air Force.
But when COVID-19 hit, they had to suspend in-person events. Big gulp. However, AF CyberWorx has ironically never been busier. They are, after all, a problem solving organization; if they can help others change for the better, they ought to be able to do so themselves. And teleworking is no excuse to stop designing for end users.
Larry Marine, one of the lead User Experience (UX) Designers at AFCyberWorx, shared some of the pros of virtual events: more people can participate, and the virtual events that are spaced out over a number of days allows for a mix of synchronous and asynchronous interactions.
“We assign people ‘homework’ between sessions,” said Marine, “and then they have time to think about it on their own time, and to add to the online whiteboards whenever creativity hits. People can go in and tinker here or tinker there.”
Online tools have never been more positioned to allow for online facilitation but make no mistake: online design sessions require the same level of preparation as in-person events, and more, to account for the virtual environment. AF CyberWorx facilitators work closely ahead of time with a “person behind the curtain” who takes care of the behind-the-scenes technology work needed to give participants a smooth experience while using the various tools.
“As the moderator, your whole focus is on the screen, not the technology,” said Marine. “You can’t always get visual clues, so you have to listen for audio clues for how people are participating.”
While the team looks forward to being able to host people in-person again, Marine said he doesn’t expect virtual events to stop happening as soon as restrictions are lifted. However, it’s possible that they may look at projects which incorporate both in-person sessions and virtual collaboration. “I think it could work and I hope we have the opportunity to try.”
The UX team has not only started leading virtual sessions but has decided to help others do so as well by pulling together their research and experience to share with others the best methods and practices for helping others collaborate online.
The effort started because as he was researching best practices for leading virtual design sessions, Marine noticed that there really wasn’t much out there.
“I decided to put together a guide because no one had done a sprint like this before, and no one had vetted the technology before,” said Marine. “I thought that if we needed this, surely other people will too, so why not create something and share it?”
The team has posted their How-To guide on AFCyberWorx’s website here, and are looking into a place to post it where others in the Air Force can add to the document and share their own experiences.
About Air Force CyberWorx
Air Force CyberWorx is an Air Force organization that brings together cross-functional teams of the best and brightest subject matter experts from the military, civil service, industry, and academia to solve operational users’ most challenging problems. Air Force CyberWorx uses the Human Centered Design Methodology to increase multi-domain warfighter effectiveness by accelerating disruption and transformation. To learn more about Air Force CyberWorx and its upcoming projects, visit http://afcyberworx.org/.